Refund policy

We offer our esteemed customers the privilege to exchange the products if found to be defective or damaged on arrival only.

WHAT IF I RECEIVED PRODUCTS IN BAD CONDITION?

If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please email us at hello [at] backypacky.com mentioning your Order ID. We will personally ensure that a brand-new replacement is issued to you at no additional cost. Please make sure that the original product tag and packing are intact we will pickup the defective product.

Please send an email on hello [at] backypacky.com within 7 days of delivery, with the reason for exchange. Our team will arrange a reverse pickup for you, provide the pin code is serviceable by our logistics partners for a reverse pickup, most of the locations are covered by our logistics partners.

In case your location is not serviceable by our logistics partners for a reverse pickup you will have to ship the product yourself. For the return shipping address please write to us. Ship the package using a traceable source. We are not responsible for products lost or damaged in reverse shipping.

WHAT IS THE RETURN PROCESS?

Once you applied for a return, our customer care team will respond to you with an RMA number. We may email you a return label which needs to be pasted on the outer packaging. You need to pack the product in the way it was delivered in tamper-proof packaging. Please ensure that all tags, invoices, etc. are intact. Please note if the tag is removed/tampered we might not accept the return. Hand over the same to the courier boy who would come to pick it up and ensure to get a receipt from him.

Once the product is delivered to us, we will perform a quality check, if the quality check is approved, we will process your exchange.

CANCELLATION / REFUND OF ORDER

You can cancel the order before production of the product by sending us an email on hello [at] backypacky.com. The order shall be accepted for cancellation and a full refund shall be made in the same mode of payment to the customer.

For any clarifications or special cases please feel free to contact us at hello [at] backypacky.com We will try to help you our best. All returns & refunds are subject to the discretion of BackyPacky (Planverse Projects Private Limited), we are customer oriented.